Questions and answers
Clear answers about price, privacy, languages and how memorial pages work. If your question is not here, write to [email protected].
Price and payment
How much does a memorial page cost?
US$10, paid once per page. There is no subscription and nothing to renew.
What does “forever” mean?
The page stays online for as long as WhoWasThisGuy operates, with no renewal fees. If we ever had to close, you would get at least 12 months’ notice and a complete copy of the page as a ZIP file. The details are in our Terms.
Can I get a refund?
Yes. Ask within 14 days of payment for a full refund, no questions asked. It is available once for each page and for up to three payments per account in any 12 months.
Who handles the payment?
Creem, our merchant of record. Creem processes the payment and issues your invoice; we never see your card details.
Can I create a page before paying?
Yes. You can create and preview it privately for free and pay when you publish.
Creating a page
Who can create a memorial page?
Family members and close friends. Please only create a page for someone who has died, and respect the family’s wishes. If relatives disagree about a page, contact us and we will help.
Can family members add memories?
Yes. Invite them with a link; you approve what they add before it appears.
Do you help with writing?
If you like. Our AI writing assistant can turn your answers into a first draft. Because it is an AI, it can make mistakes, so you check and approve every word.
Can I download everything?
Yes, at any time: text, photos and memories, as a ZIP file you can keep.
Privacy and safety
Can I keep the page private?
Yes. Choose public, or visible only to people with the link.
Do you show ads or sell data?
No. There are no ads on memorial pages and we never sell personal data.
How do I remove a page or correct something?
The page owner can edit or delete it at any time. Anyone else can use our report form, and we decide within 7 days.
Languages and AI
In which languages can visitors read the page?
In the language you write it in, plus any languages you add. Translations are automatic, clearly labelled, and the original text is always available.
Do you use AI?
Only to help: an AI writing assistant that drafts text from what you tell it, and automatic translations. We name the AI providers in our Privacy policy. Nothing the assistant writes is published without your approval, and automatic translations are always labelled.
Can I order a QR plaque for the grave?
Not yet. You can download your page’s QR code and print it yourself.
Contact
How can I reach you?
Write to [email protected]. A real person replies within 2 business days.